Support
by IbiPoint
Your AI assistant for orders, installs, activation, data plans, and troubleshooting. Ask anything — get a clear answer in seconds.
Most recent iPhone (XS or newer), Google Pixel, and Samsung Galaxy models support eSIM. To check, open your device settings and look for Add eSIM or SIMs.
Immediately after payment. The QR code and the activation links are shown on the confirmation page and sent to your email as well.
Yes. eSIM adds data alongside your current line, so your WhatsApp number stays the same.
Most plans support hotspot. Check the plan details before purchase for any country-specific limits.
Install anytime. The plan duration starts when the eSIM first connects on the destination network.
Just click on the activation link for iPhone on the confirmation page or in the email we send to you after purchase. Then set the eSIM as the data line, and enable Data Roaming.
On newer Android phones (Android 10 and higher) just click the activation link on the confirmation page or the email we send to you after purchase. On older Android phones go to Settings → Network & Internet → SIMs/eSIM → Add eSIM. Scan the QR, set as the data line, and enable Data Roaming.
APN usually sets automatically. If needed, use the APN shown in your plan email and leave username/password blank.
Restart the phone → set the eSIM as the mobile data line → enable Data Roaming → disable VPN/ad-blocker → toggle airplane mode for 15 seconds. If still offline, ask Esaia with your order number.
Most travel eSIMs are single-device. For a new device, please purchase a new plan. If your eSIM is not activated and you want to change the device, contact our customer support.
IbiPoint Data Pack Plans count consecutive days from first connection (e.g., 7, 15, 30 days). Data caps are shown on the plan page. IbiPoint Unlimited Flex plans are valid for the duration you choose during purchase.
Yes, just click the "TopUp" link in the email we send to you. Or just buy another plan anytime and activate when ready.
All our plans are data-only. Use WhatsApp, FaceTime, Skype, or Google Voice for calls/messages over data. Your main SIM stays active, so you can use our data-only eSIM while staying connected with your main number.
No — keep your home SIM on for calls/SMS and set the IbiPoint eSIM as Data Only to avoid roaming charges.
If your IbiPoint eSIM cannot connect after basic troubleshooting and hasn't been used, contact Support. We offer a 14 days money back guarantee for not activated eSIMs. See our full policy on the shop.
Chat with Esaia above or email contact@ibipoint.com. We're here to help.