Meet Chatty
Your AI assistant for installs, activation, hotspot, and billing basics. Ask anything — get a clear answer in seconds.
- Works with iPhone & Android
- Instant eSIM delivery via email
- Secure checkout on ibipoint.com
Quick answers
Will this work on my phone?
Most recent iPhone (XS or newer), Google Pixel, and Samsung Galaxy models support eSIM. To check, open your device settings and look for Add eSIM or SIMs.
When do I receive the eSIM?
Immediately after payment. The QR code is shown on the confirmation page and sent to your email as well.
Can I keep my WhatsApp number?
Yes. eSIM adds data alongside your current line, so your WhatsApp number stays the same.
Can I use hotspot/tethering?
Most plans support hotspot. Check the plan details before purchase for any country-specific limits.
When should I install the eSIM?
Install anytime. The plan duration starts when the eSIM first connects on the destination network.
How do I activate on iPhone?
Go to Settings → Cellular/Mobile Data → Add eSIM. Scan the QR from your email, set the eSIM as the data line, and enable Data Roaming.
How do I activate on Android?
Go to Settings → Network & Internet → SIMs/eSIM → Add eSIM. Scan the QR, set as the data line, and enable Data Roaming.
What APN should I use?
APN usually sets automatically. If needed, use the APN shown in your plan email and leave username/password blank.
Installed but no data — what can I try?
Restart the phone → set the eSIM as the mobile data line → enable Data Roaming → disable VPN/ad-blocker → toggle airplane mode for 15 seconds. If still offline, open Chatty with your order number.
Can I move the eSIM to another device?
Most travel eSIMs are single-device. For a new device, please purchase a new plan.
How long does my plan last?
Plans count consecutive days from first connection (e.g., 7, 15, 30 days). Data caps are shown on the plan page.
Can I top up or extend?
Yes — buy another plan anytime and activate when ready. Many travelers keep a backup plan in their inbox.
Does the plan include a phone number?
Most plans are data-only. Use WhatsApp, FaceTime, Skype, or Google Voice for calls/messages over data.
Do I need to turn off my home SIM?
No — you can keep your home SIM on for calls/SMS and set the eSIM as Data Only to avoid roaming charges.
What is your refund policy?
If your eSIM cannot connect after basic troubleshooting and hasn’t been used, contact Support. See our full policy on the shop.
Where can I get help?
Chat with Chatty below or visit support.ibipoint.com. We’re here to help.